Highlights: May 5, 2021

• Chair’s Report: Meeting minutes for March 17th and April 7th meetings were approved.
• Legislative Report: MnOPS budgetary proposal for the next Biennium has been accepted.
• COO Report: Ticket volumes are up 11% year to date. A number of porcess changes went into effect April 30th.
• PR/Awareness Report: Changes to the MN State Fair booth this year and call for volunteers.
• OCC Report: CSR training classes were completed with a total of 98 CSRs currently on staff. Aprill ticket volume was over 100,000 again. There are now 6 companies approved for direct release of online submitted tickets. Process improvements regarding white lining or entire lot marking have been put in place.
• Additional Analytics: Proposal for real time analytics to be added to website. 
• Board Discussion: Emails from MUCA to MnOPS requesting changes to MS216D in regards to mandating facility operator phone contacts.